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Booking
Conditions

Cancellation terms

PREPAYMENT

When booking, we ask for a deposit of 30% of the amount due per apartment / chalet on our bank account or for the credit card number. The amount must be paid into our account within 12 days or we will charge it to your credit card.

CANCELLATIONS

Cancellations up to 14 days before arrival are free of charge. Cancellations made late, non-arrival or early departure will be charged at full price. In addition, the general terms and conditions for the hotel industry apply. We recommend that you take out travel cancellation insurance.

ARRIVAL

Check-in daily from 3 - 8 pm.
If you would like to arrive outside these times, please let us know. If the late arrival after 8 p.m. is not communicated by telephone in time, the hotel can cancel the booking and the full amount will be charged.
If more people or children arrive than booked, extra charges will apply. The hotel can also cancel the booking and collect the full amount if no extra beds are available in the room or apartment.

Our reception is open until 6 pm during the day. However, we can be reached by telephone.

DEPARTURE

Check out: until 10.00 am.
If you want to leave later, you can leave your luggage at the reception and change your clothes in the spa.

PAYMENT

Payment is made directly at the hotel on departure in cash or by EC (Eurocheque card), we also accept Visa and Mastercard.

ADDITIONAL COSTS:

Dog: € 10,- per day without food
Final cleaning according to price list
In case of extreme soiling, damage or smoking in the chalet/apartment, additional costs for cleaning may be charged.
Consumption in restaurant
Breakfast orders

BREAKFAST BASKET

The breakfast basket can be ordered daily.

Small breakfast basket: (for 2 persons) for 25,- Euro
Contents of small breakfast basket: homemade bread, pastries per person, one glass of homemade jam each, butter 125g, 1 glass of muesli, 1 glass of yoghurt, orange juice, fruit, ham, cheese, eggs, 2 tea bags, coffee capsules per person, milk

large breakfast basket for 45,- Euro:
Contents: Homemade farmer's bread, pastries per person, one glass each of homemade apricots and strawberry jam, butter 250g, 1 glass honey, 1 glass muesli, 1 glass yoghurt, apple juice, fruit, ham, cheese, eggs, tea mixture from the Wagrainer farmer, coffee capsules per person, milk

RESTAURANT OPENING HOURS:

July and August daily from 17.00 o'clock, Sundays from 12.00 o'clock, Tuesday rest day
May, June, September, October: Thursday to Sunday open

HOUSE RULES

Only guests who have booked with us have access to the apartments / chalets. You are welcome to meet your friends in our restaurant during opening hours.